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Our client, South West Credit, worked with us to develop a wholistic training project covering multiple aspects of the new Design and Distribution Obligations regime, suitable for the differing interests of multiple areas within their business
South West Credit Union Co-operative Limited (South West Credit) was one of the first businesses to make informal contact with GRC Solutions seeking an understanding of what support we would be able to develop and provide to help them comply with their obligations under the new laws. Discussion with industry participants revealed that the scope of the necessary support was large – our clients needed:
GRC Solutions opted for a staged roll-out of support for these changes, with the initial focus on training and preparation of management-level staff. We then moved our focus to other areas of the business.
The rollout schedule consisted of the following:
Police Credit Union wanted to differentiate training on policies in areas affecting business culture – ethics, drug and alcohol policy, and the like – from other more procedural policies. They also wanted a different look and feel – in particular, they wanted their training to not come across as “just a piece of paper.”
Police Credit Union were looking for our support and expertise in developing a solution that would allow end-to-end management in-house of their own policy training development, distribution, and monitoring, with the scope for rapid – as quick as same-day – policy deployment, should the need arise.
GRC Solutions offered our Salt e-learning applications, comprising Salt Adaptive, a simple yet flexible content authoring application, with unparalleled deep data reporting capacities, and the Salt Compliance Learning Management System.
Police Credit Union adopted the solution with the intention of creating an initial course to promulgate the business’ Code of Ethics. The Code is an eight-page policy document, but the L&D team wanted to focus the training on the key concepts and provide real examples to empower staff to live the Code and to develop a powerful ethical culture across the business.
The team’s core focus has been to develop robust and functional compliance e-learning that comprehensively addresses organisational and individual regulatory obligations while distilling these technical concepts into plain, accessible language that caters to non-legal audiences
We gave ourselves eight weeks to write and design this course from scratch, noting that there was an urgent need within the community and all different industries to address the developing legislative requirements and general cultural momentum in a coherent, comprehensive and fair manner.
Our designers used GRC Solutions’ own proprietary technology Salt Adaptive to create the course and push the course out to our clients. As a cloud-hosted, centralised content authoring and reporting tool, Salt Adaptive enables courses to be deployed to multiple client LMSs at the same time.
Regulation changes in financial services are happening at an average of 220 alerts a day, or one every 7 minutes. To mitigate this risk, some organisations are spending up to 970,000 hours in staff training! Training is a major part of the solution, but how can we be sure this training works? How do we measure the value to our businesses? Importantly, how do we ensure it doesn’t become a drain on valuable company time?
Speak to an account manager today