Monthly CPD training for consumer loans officers in Australian Financial Services Businesses
Credit providers in Australia are obliged to ensure their staff are adequately trained. Loans officers who provide credit assistance to consumers should have no less than 10 hours’ relevant training each year; those with a housing loan component in their book are required to have not less than 20 hours’. This training is designed to provide10 hours’ relevant training per annum.
Since publication commenced in 2013, GRC Solutions’ Credit News has been a popular and respected training resource for staff of retail banking and finance institutions, focused on the mutual banking sector. Over fifty Australian banks rely on Credit News for staff training for loans officers.
Credit News consists of 10 high quality, self-contained newsletters per year(each with a quiz) dealing with regulatory issues and changes, as well as industry and economic developments relevant to consumer lending, including home lending.
A careful reading of the newsletter, consideration of its contents, and completion of the quiz represents 1 hour of CPD activity; with completion of the 10 modules constituting a total of 10hours of CPD for the year.
We consider 20 hours to be an appropriate suitable minimum number of hours of CPD to undergo each year for representatives who provide home loan credit assistance. – ASIC Regulatory Guide 206.98
Who should do this training?
This product provides relevant training for consumer loans officers and their managers. It will also be valuable to senior officers who develop lending policies and programs.
Credit News is published ten times per year, covering relevant, current issues in consumer lending in Australia
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