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Course description
Training for staff of financial services business that subscribe to the COBCOP to assist them in living up to their undertakings under the Code. Includes Direct Debit training.
Course outline
COBCOP Training
- Module 1: The scope of COBCOP
- Module 2: Being fair and ethical
- Module 3: Proritising customer service
- Module 4: Providing clear products and services information
- Module 5: Lending responsibly
- Module 6: Delivering high customer service and standards
- Module 7: Dealing with complaints fairly
- Module 8: Recognising customer rights
- Module 9: Complying with legal and industry obligations
- Module 10: Contributing to the community
- Module 11: Supporting and promoting the COBCOP
COBCOP Direct Debit Training
- Module 1: Overview of the direct debit system
- Module 2: Dealing with cancellation requests
- Module 3: Complaints about direct debits being unauthorised or irregular
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