Private Health Insurance Code of Conduct – Australia

Product Description

All staff of signatories to the Private Health Insurance Code of Conduct, particularly those in customer-facing roles, must understand their specific obligations under the Code

Setting a high standard of conduct across the industry

In 2016,representatives of the private health insurance industry in Australia came together to create an industry-first Code of Conduct that outlines the regulatory, compliance and ethical responsibilities of health funds and intermediaries towards consumers. Being a signatory of the Code signals to your customers that you are committed to high standards of compliance and service.

This one-module course explores the obligations and commitments of private health funds under the Code, including presenting information to customers in plain English; ensuring customer-facing employees are appropriately trained; keeping personal information secure; and maintaining readily accessible internal customer dispute resolution processes. It also provides an overview of important processes concerning intermediaries and when customers join and leave your fund.

The course is accessible and is quick to complete, leaving employees with a better understanding of customers’ rights and private health funds’ compliance responsibilities under the Code.

 

Who should do this training?

This course provides all employees with a solid, working understanding of their obligations under the Private Health Insurance Code of Conduct.

Accessing this training

Select one of the buttons at the right to request a review of the training.

Course Outline

Module 1: The Private Health Insurance Code of Conduct

  • How the Code works
  • The Code’s key aspects
  • Employee training
  • Communication with customers
  • When a customer joins or leaves
  • Customer privacy
  • Intermediaries
  • Handling complaints

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"As a subscriber to the GRC Solutions weekly compliance bulletins, the BankVic team has found these a valuable resource for keeping up-to-date with new and changed regulatory and code obligations that affect the mutual banking industry, and how these changes might impact our organisation"

Compliance Manager at BankVic

"The project was extremely positive for both organisations. The GRC Solutions team delivered a visually impactful bespoke learning solution that met HCF requirements… on budget and ahead of deadline."

Compliance Manager at HCF

"I think that this was one of the best modules ever! Whoever created this module should be congratulated over and over. The fact that I have just spoken with a teacher who was having the very difficulties made the module more helpful. Once again thank you."

Pastoral Care, Mercedes College

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